The city is in a Stage 2 drought. Please take urgent steps to reduce water use.
Many services can be accessed online rather than in person. In person services currently require advance appointments.
Published on December 13, 2021
The City Council approved a rate assistance program to assist those suffering financial hardship. The program runs through June 30, 2022. Qualified households may receive a 20% monthly discount on solid waste service from Recology San Mateo County and a fixed monthly discount equivalent to 50% of the 5/8 meter service charge on water service from Menlo Park Municipal Water.
To be eligible for this pilot program, households must meet the following criteria:
Households may enroll in the PG&E CARE program on the PG&E website, calling 1-877-743-2273 or emailing CARE program support.
After enrolling in the CARE program, please visit the city’s rate assistance program webpage for a short application form in English and in Spanish.
For households who live in the California Water (Cal Water) service area, Cal Water’s Customer Assistance Program (CAP) provides financial assistance for qualified households.