Communications Dispatcher

Applications closing on July 01, 2022, 05:00 PM

  • Job typeFull-time
  • Salary range$86,315 to $103,941 annually

The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required. Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance.  All activities are performed within specified legal guidelines. Incumbents are expected to work independently and exercise judgment and initiative.

Effective July 1, 2022, the pay rate for this classification will be $88,904 to $107,059 annually. 

Ideal candidate

Examples of essential Job duties include, but are not limited to:

  • Operate a state of the art computer-aided dispatch system while monitoring, phones and neighboring agencies activities.
  • Receive emergency and non-emergency calls including wireless E911, TDD and VOIP calls and determine appropriate priorities for action.
  • Dispatch calls and directs officers in the field; monitoring officer’s status, location and needs during emergency and routine activities.
  • Listen actively using effective questioning techniques with the ability to quickly articulate the details of a call in a clear concise understandable manner when speaking.
  • Operate a wide variety of communications equipment and enter data into computers and databases.

Communications Dispatchers may also assist walk-in citizens with reports and other requests; testify in court; maintain various logs; process warrants and court dispositions; and participate in community outreach and education programs.

Minimum qualifications

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying.  A typical way to obtain the required qualifications would be:

  • Equivalent to the completion of the twelfth grade.
  • One year of general clerical involving frequent public contact, preferably in a law enforcement setting.

Licenses and Certificates

Possession of, or ability to obtain, a valid Public Safety Dispatcher Basic Certificate issued by the California State Commission on Peace Officer Standards and Training (P.O.S.T.).

Benefits

The City offers an excellent benefit package consisting of:

  • A City-paid Caltrain Go Pass; City Hall is centrally located and within walking distance from Caltrain and downtown Menlo Park
  • For non-Caltrain riders, the City offers employees a commuter check program of up to $150.00 per month toward the purchase of a non-Caltrain monthly transit pass; or a transportation allowance program provides employees with $1.50 per day when they walk, bicycle or carpool to work at least once per week
  • Health insurance: City contribution up to $2,351 per month toward a cafeteria plan which can be used to purchase medical insurance and participate in a flexible spending account for health care and/or child care reimbursement
  • Dental: City-paid coverage for employee and dependents
  • Vision: City-paid coverage for employee and dependents
  • Vacation: 88–176 hours of vacation leave accrual each year, depending on length of service
  • Sick leave: 96 hours of sick leave accrued each year
  • Holidays: 11 official holidays and 34 hours of floating holiday time per year, prorated based on hire date
  • Retirement: CalPERS, for classic members 2.0%@60 formula; for all others, 2.0%@62 formula
  • Deferred compensation: Voluntary participation in city plans
  • Life insurance: City-paid policy equal to 1-1/2 times regular annual wage
  • Long term disability: City-paid coverage
  • Educational leave and tuition reimbursement
  • Employees receive free on-site gym access

For additional benefit information, visit menlopark.org/laboragreements and review the City of Menlo Park and SEIU Memorandum of Understanding.

Special instructions

Important:

If you possess a P.O.S.T. Certificate, please attach it to your application.  If you wish to attach other documents, you must upload them all as one attachment no more than 2MB in size.

Please be sure to fill out the required city application completely, including all relevant work experience. Applications with “See resume” as a substitution for the work experience description and/or unclear past employment information will not be considered.

Applications will be screened according to the qualifications outlined in this announcement. Not all applications which may meet the minimum requirements will proceed to the next phase of the recruitment process. The most qualified candidates will be invited to an Oral Board Panel examination scheduled on Tuesday, July 12, 2022.  All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. 

An eligibility list will be established as a result of this examination process and will be valid for a period of six months. The list may be extended up to a maximum of two years. The hiring department will review the eligibility list to determine which candidates will be invited to the department selection process.

The City of Menlo Park is an equal opportunity employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Veronica Wortham at vwortham@menlopark.org before the closing date for accommodation requests.

Before receiving an offer of employment, the candidate will be required to successfully complete a reference check, criminal conviction history questionnaire, OccuScreen background and DOJ fingerprinting.

All new employees are required to comply with the requirements of our COVID-19 vaccination and testing policy as a condition of employment. This policy requires that an employee provide proof of full COVID-19 vaccination or submit a request and be approved for a medical or religious exception to the policy before their start date. Those who are approved for a temporary or permanent exception, will be required to test weekly while they remain unvaccinated. Candidate start date may be adjusted to meet these requirements. Please contact Veronica Wortham at vwortham@menlopark.org with any questions about the COVID-19 vaccination and testing policy.

In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas. 

Recruitment contact
Veronica Wortham
650-330-6673
vwortham@menlopark.org