The city is in a Stage 2 drought. Please take urgent steps to reduce water use.
Many services can be accessed online rather than in person. In person services currently require advance appointments.
The City Council adopted five-year water rates on May 11, 2021. The City Council also adopted new capacity charges, a one-time charge for new and upgraded connections to the water system. It is based on the size of the service connection and recovers the value of system capacity provided for the new/upgraded service. The water rates for fiscal year 2021-22 will be effective for bills issued on or after July 1, 2021.
Menlo Park Municipal Water relies on water rate revenues to fund the costs of operating and maintaining the water system including purchasing wholesale water from the San Francisco Public Utilities Commission.
Water rates are the same for all customers. Rates consist of the following components:
Pam Lowe, PE
Senior Civil Engineer
Water rates need to be reviewed regularly and adjusted as necessary in order to ensure the ability to fund regular ongoing operations and future capital infrastructure needs. Rates were last adopted in 2015, and they are normally reevaluated every five years.
A 3-tier structure encourages water conservation.
A water unit is equal to 748 gallons or 100 centum cubic feet (ccf) of water. Water customers are charged for each whole unit of water used during a billing cycle. Menlo Park Municipal Water does not charge for partial units.
A typical single-family home using 12 ccf of water per month is billed $127.51. With the proposed fiscal year 2021-22 rates, the same single-family home will see a $9.51 decrease in their monthly bill.
Menlo Park Municipal Water is proposing to increase water rates over the next five years. The proposed water rate increases will result in the average residential water customers’ monthly bill decreasing $9.51 in fiscal year 2021-22, and then increasing five percent annually thereafter.
You can reduce your water charges by conserving water and using it more efficiently. The City has a number of water conservation programs to help reduce water use and improve water use efficiency. Please visit our water conservation webpage for more information.
The latest adopted water rates became effective for bills issued on or after July 1, 2021.
Yes, the rate report is available and can be found on the water rates webpage.
How much water you use will determine if your water bills will increase or decrease. For current rates, a typical single-family home using 12 ccf of water per month is billed $127.51. With the newly adopted rates, the same single-family home will see a $9.51 decrease in their monthly bill during the first year.
Each of the various rate components (meter charges, consumption charges, and capital surcharges) will increase 5 percent annually on July 1.
No. All customers have the same rates which include a monthly meter charge, and the 3-tier rate structure and capital surcharge for metered water use.
The drought surcharge would only apply if the City Council declares a drought stage. The drought surcharge corresponds directly to the drought stage in the adopted Water Shortage Contingency Plan(PDF, 6MB) . The surcharge is used to recover costs of services and allows the water system to remain financially stable during periods of drought and reduced water sales.