Menlo Park Municipal Water provides water to approximately 16,000 residents through 4,000 service connections within two service areas: the Upper Zone (providing water to the Sharon Heights area) and the Lower Zone (providing water to areas east of El Camino Real). All of the water provided is purchased from the San Francisco Public Utilities Commission and is piped from the Hetch Hetchy reservoir in Yosemite National Park to Menlo Park through the San Francisco Regional Water System. On average, 85 percent of the regional water system's water comes from the Tuolumne River watershed and 15 percent comes from local watersheds in the East Bay and Peninsula
Find your water provider
There are four water providers within Menlo Park. To determine your water provider, use the interactive map and enter your address.
Past due water bill policy
Disconnections due to nonpayment are currently suspended due to the COVID-19 pandemic.
This policy outlines the City’s process for handling past due water bills. It describes the process for notifications, late penalties, disconnections, reconnections, reconnection fees, alternative payment arrangements, and special circumstances for low-income residents, medical need for water and procedures for tenants to become the customer, and how to dispute a water bill.
Rate assistance program
On December 8, 2020, City Council approved a rate assistance pilot program
for solid waste services (provided by Recology San Mateo County) and municipal water (provided by Menlo Park Municipal Water).
Menlo Park's low-income rate assistance pilot program provides
- 20 percent discount for solid waste customers on their Recology bill
- Fixed discount of $14.11 for water customers on their Menlo Park Municipal Water bill (equivalent to 50 percent of the 5/8-inch meter service charge)
Fire flow information
Fire flow request form
New water connections
To install a new water meter or to upgrade an existing water meter to a larger size, follow the guidelines below. Properties not served by Menlo Park Municipal Water should contact their respective water provider directly.
Construction water meter
Due to limited inventory/availability, we are only allowing 1 construction or hydrant meter per project.
Construction water meter application
Water quality consumer confidence report
If you would like a paper copy of the 2020 Consumer Confidence Report mailed to you, please contact us.
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