The city is in a Stage 2 drought. Please take urgent steps to reduce water use.
Many services can be accessed online rather than in person. In person services currently require advance appointments.
On December 8, 2020, City Council approved a low-income rate assistance pilot program for solid waste services (provided by Recology San Mateo County) and municipal water (provided by Menlo Park Municipal Water).
This program provides help to residents who generally face financial hardship and those specifically affected by COVID-19. The program will run until June 30, 2022, and it encourages residents to:
Menlo Park's low-income rate assistance pilot program provides
Residents must be enrolled in the PG&E CARE program to participate in the City’s rate assistance program. The PG&E CARE Program offers a monthly minimum of 20 percent discount on gas and electricity if (a) the customer meets its household income criteria or (b) anyone in the household is enrolled in a public assistance program. If a landlord bills the tenant/applicant directly for gas and electricity, the applicant is a “sub-metered” customer. Even though this applicant is not a direct PG&E customer, he/she may still be eligible for CARE.
To be eligible for the City’s rate assistance program, households must meet the following criteria:
Households may enroll in the PG&E CARE program by
PG&E CARE program
Menlo Park rate assistance
For solid waste and municipal water customers, managed by Central Coast Energy Services