Many services can be accessed online rather than in person. In person services currently require advance appointments.
The heritage tree ordinance lists the following considerations to use in determining whether there is good cause for removal or heavy pruning of a heritage tree. The heritage tree ordinance administrative guidelines(PDF, 394KB) offer further explanation on each criterion.
A permit application does not guarantee the approval of the proposed tree removal(s), but the applicant may submit a heritage tree appeal form(PDF, 820KB) within a 15-day time frame.