Many services can be accessed online rather than in person. In person services currently require advance appointments.
Menlo Park in a Stage 2 drought. Please take urgent steps to reduce water use.
Open a web browser to view and accept the library's wireless usage policy. If the policy page does not load, point your browser to http://220.127.116.11
Once you click "Accept" you will be redirected to the library's website, and can access the Internet.
Please try the following steps:
Check that your wireless card is set to use automatic addressing (DHCP). It might not be set this way if you use other specific Wi-Fi network settings when at home or work.
Check that your wireless card is turned on. Many laptops provide a switch or keyboard combination to turn the wireless card on/off.
Check if Windows is preventing you from automatically connecting. Windows may detect the network, but will not connect until you tell it to do so. (This is especially true when it detects an "unsecured" network, like at Menlo Park Library.)
Try temporarily disabling your firewall software, and see if there is any change. If so, you may have to change the firewall settings to allow the wireless connection. (You should not leave the firewall turned off while browsing the Internet.)
In Windows Network Connections, if you see an IEEE 1394 connection, try disabling it (right click, disable).
If you are using an iPad or MacBook with Safari browser, try opening another browser (if you have it) and typing in the URL mentioned in question #1.
The network is accessible from any place in the library, including the outside patio and the downstairs conference room.
Users must accept the library's wireless policy via a browser in order to connect the device to the wireless connection. Once connected, your apps will begin to work.
The policy must be accepted in order to confirm understanding that the wireless connection is wide open, meaning it is not secure. It also confirms acceptance and understanding of rules and regulations of wireless use.
The policy must be accepted once a day per device. By accepting the policy, it protects both you and the library by reminding the user that the wireless connection is not a secure connection.
The library wireless network is an "open" or "unsecured" network and does not require passwords, certificates, or applications to connect. Thus it does not protect the information on your laptop from malicious users on the same network, nor does it protect information transmitted when using the Internet. Gathered from various Internet sources, here are some tips to make your use of an unsecured wireless network safer:
SMTP is blocked to restrict spammers from sending email from our public WiFi networks. Any issues with spam coming from our networks could result in the City being blacklisted by major email hosts such as Gmail, Hotmail, Yahoo! Mail, MSN Mail, etc. You can send email through a web browser as an alternative.
It is a place with an electrical outlet nearby, in case you need to plug in your laptop.
The connection is comparable to average DSL / Cable modem service, but your speed will vary depending on traffic from other Wi-Fi users in the library and beyond. MPL uses 802.11n access points, and has a fiber optic connection to the Internet. The wireless network has been allocated a portion of this connection, which is shared among users, so your speed will vary.